Unlocking a Token by the Challenge-Response Method
If an incorrect Token Password is entered more than a pre-defined number of times, the token will be locked. Tokens, including SafeNet eToken Virtual tokens, can be unlocked if, and only if, an Administrator Password was set during initialization.
SafeNet eToken Rescue tokens cannot be unlocked.
|
When the administrator has access to the user’s token, the administrator can unlock the token using the Set Token Password feature. (See Unlocking a Token by an Administrator)
Another way to unlock the token and set a new Token Password is to use the Challenge – Response authentication method. The user sends the administrator the Challenge Code supplied by SafeNet Authentication Client Tools, and then enters the Response Code provided by the administrator. The new Token Password set by the user replaces the previous password, and the token is unlocked.
This method requires a management system, such as SafeNet Authentication Manager, that can generate Response Codes.
|
To unlock a token using the Challenge – Response method:
1 To use the Simple View to unlock a token, do the following:
a Open
SafeNet Authentication Client Tools
Simple View.
See Opening the Simple View
b In the left pane, select the required token.
c In the right pane, select Unlock Token.
d Continue with step 3.
2 To use the Advanced View to unlock a token, do the following:
a Open
SafeNet Authentication Client Tools
Advanced View.
See Opening the Advanced View
b Do one of the following:
l In
the left pane, select the node of the required token.
In the right pane, click the Unlock icon:
l In the left pane, right-click the node of the required token, and select Unlock from the shortcut menu.
c Continue with step 3.
3 The Unlock Token window opens, displaying a value in the Challenge Code field.
4 Contact your administrator, and provide the administrator with the Challenge Code value displayed.
|
|
5 The administrator provides you with the Response Code to be entered.
|
6 Enter a new Token Password in the New Token Password and Confirm Password fields.
7 If the new password is known to others and must be changed, select Token Password must be changed on first logon.
8 Click OK. A message confirms that the token was unlocked successfully.
9 Click OK.
SafeNet Authentication Client © Copyright 2013 SafeNet Inc. All rights reserved. |
|